You may request a return or exchange within 3 days of receiving your order.
A return or exchange may be requested in the following cases:
- You received an incorrect item due to an error on our side.
- The item you received has a defect or differs significantly from the product ordered.
- The size you ordered does not fit and you would like to exchange it for another available size.
For size exchanges, the customer is responsible for all related delivery/shipping costs.
All items returned for an exchange or refund must be unworn, unused, undamaged, and in their original condition, with the original packaging and tags attached.
We reserve the right to refuse a return or exchange if the item shows signs of wear, use, damage, washing, alteration, or does not meet the conditions stated above.
If you would like to exchange an item for a different size, please contact us first to confirm that your desired size is available. If the requested size is unavailable and the item is otherwise eligible for a return under this policy, a refund may be issued.
A change of mind or dissatisfaction based solely on personal preference is not, by itself, accepted as a reason for return except where applicable consumer law gives you a right to cancel or return an online purchase.
If an incorrect or defective item was sent due to our error, Wildness will cover the reasonable return and replacement shipping costs.
To request a return or exchange, contact us at wear.wildness@gmail.com or Instagram Wildness.wear and include your order number and the reason for your request.